Placing Orders

Orders may be placed by telephone, fax, e-mail, regular mail, or our website.

New Accounts

If this is your first time placing an order with GLD Products, please have the following information available: Company name, bill to and ship to addresses, phone and fax numbers, email, and either Federal Tax ID Number or State Reseller Certificate Number.  We’ll need a copy of one of these ID numbers as well. To apply for credit terms with GLD, you will need to complete all sections of the credit application you can get from your account rep. Open accounts and COD payment by company check must have prior approval.

Terms

Returned checks will incur a $35.00 fee and your account will be placed on COD cash only. We accept MasterCard, VISA, AmEx, Discover and PayPal.

Backorders

Items not available at the time of your order will be placed on backorder. When stock arrives we will call you to see if you still wish to have the items shipped. Be aware shipping costs will be incurred. You can add to the order before we ship the backordered item(s).

Minimum Order Quantities

All items should be ordered in multiples of the minimum order quantity.  Orders not meeting this qualification may be subject to an upcharge.

Shipping

Unless specified our staff will determine the best method to ship your order. Next day or second day orders received before 10AM CST will be shipped the same day. Shipping charges are billed on your invoice FOB Muskego, WI 53150. Ground shipments will be shipped in the order they are received. Shipping errors must be reported within 5 business days of receipt of shipment for RA and/or credit.

Truck Orders

Freight delivered by common carrier must be inspected before signing as received. If cartons are damaged or missing this must be noted on the bill of lading, or the entire shipment refused. Failure to do so may result in failure to receive credit. Claims cannot be filed if shortages or damage is not noted on the bill of lading.

Returns

Please call for approval and a Return Authorization Number

800-225-7593

262-679-8730

Merchandise returned will be inspected by a GLD representative. If for any reason the item(s) returned to GLD is in such a fashion as to not be able to be placed back into stock, the item(s) will be returned to you and no credit issued. Any returned item(s) that passes inspection will be charged a 15% restocking fee.

When Returning Product

Please include the following information:

• Return authorization number
• Invoice number and date
• Client number
• Product number
• Reason for return

All returns must have a Return Authorization Number (RA#). To receive an RA# please contact your customer service representative with the reason for the return. Clearly mark the RA# on the shipping label.

We reserve the right to refuse to credit items returned without an RA#. Any items returned without prior approval will be returned to the sender at the sender’s expense.

RA’s will remain open for a period of 30 days from the date of issue. Product must be returned within this time period to insure acceptance of product and proper credit to your account. Open RA’s will be cancelled after 30 days if product(s) has not been received. 

Damaged Goods/Shortages

If any items are damaged or missing from the carton(s), please report this to us within 5 working days of receipt of the shipment. If you receive damaged or open carton(s), a separate claim must be filed with the carrier within 5 business days. Be sure to sign your shipping documents “subject to inspection and verification” upon receipt of such carton(s).

Other

GLD Products has a policy of continuous product improvement. Product specifications may change without prior notification.