Returns

Please call for approval and a Return Authorization Number

Customer Service: 800-225-7593

Sales Team: 262-679-8730

Merchandise returned will be inspected by a GLD representative. If for any reason the item(s) returned to GLD is in such a fashion as to not be able to be placed back into stock, the item(s) will be returned to you and no credit issued. Any returned item(s) that passes inspection will be charged a 15% restocking fee.

When Returning Product

Please include the following information:

• Return authorization number
• Invoice number and date
• Client number
• Product number
• Reason for return

All returns must have a Return Authorization Number (RA#). To receive an RA# please contact your customer service representative with the reason for the return. Clearly mark the RA# on the shipping label.

We reserve the right to refuse to credit items returned without an RA#. Any items returned without prior approval will be returned to the sender at the sender’s expense.

RA’s will remain open for a period of 30 days from the date of issue. Product must be returned within this time period to insure acceptance of product and proper credit to your account. Open RA’s will be cancelled after 30 days if product(s) has not been received. 

Damaged Goods/Shortages

If any items are damaged or missing from the carton(s), please report this to us within 5 working days of receipt of the shipment. If you receive damaged or open carton(s), a separate claim must be filed with the carrier within 5 business days. Be sure to sign your shipping documents “subject to inspection and verification” upon receipt of such carton(s).